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Retail Solutions
Comprehensive retail audit solutions to enhance customer experience and operational efficiency.
How We Help Retail
Mystery shopping to evaluate customer service quality
Store layout and visual merchandising audits
Staff training and performance assessment
Competitive analysis and market positioning
Example Solutions
Our Solutions
Mystery Shopping & Retail Audits
- ✔Simulate real customer interactions to assess service speed and staff behavior.
- ✔Monitor SOP compliance, product presentation, and overall customer journey.
- ✔Identify operational gaps before they escalate into complaints or negative reviews.
Rider Check – Food Truck & Pop-Up Stores
- ✔Verify cleanliness, hygiene practices, and safety protocols across mobile units.
- ✔Assess order accuracy, service timing, and customer interaction quality.
- ✔Track high-performing locations and analyze real-time sales and foot traffic data.
Freezer & Product Storage Audit
- ✔24/7 temperature monitoring with smart IoT sensors to prevent spoilage.
- ✔Receive instant alerts for temperature anomalies and product expiration risks.
- ✔Ensure regulatory compliance with BPOM, HACCP, and internal food safety protocols.
Product Display & Planogram Compliance Audit
- ✔Leverage AI-driven image recognition to audit shelf layout and product visibility.
- ✔Detect stockouts, pricing errors, and promotional misplacements in real time.
- ✔Improve planogram compliance and optimize product placement to boost sales.
Real-Time Customer Experience Surveys
- ✔Collect immediate customer feedback via QR codes, tablets, or kiosks.
- ✔Analyze satisfaction trends by branch, time, and staff performance.
- ✔Take rapid action on negative experiences and identify recurring service issues.
Proactive Branch Maintenance
- ✔Regular inspections covering lighting, air conditioning, signage, and more.
- ✔On-site minor repairs performed promptly by certified technicians.
- ✔Escalate major issues to specialist teams with guaranteed 24-hour resolution and live tracking.
What Our Clients Say
Dalam usaha peningkatan pelayanan terhadap konsumen haus, kami berusaha mendapatkan gambaran terhadap kualitas pelayanan yang diberikan oleh crew haus!. untuk itu kami pilih program Mystery Shopper dari Toko Pandai.
Fauzan Bermana
Customer Experience Manager
Haus
The level of detail in their mystery shopping reports is impressive. We've been able to identify and fix several operational issues that we weren't even aware of.
Michael Chen
Operations Director
Hospitality Group
Working with MisteriAudit.id has been a game-changer for our business. Their insights have helped us improve our customer satisfaction scores by 30% in just six months.
Lisa Rodriguez
Marketing Director
Fashion Retailer
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